TrustRadius Insights
Mailtrack is a highly valuable tool that has been immensely helpful for users across various industries. Users have found it particularly …
Overview
What is Mailtrack?
Mailtrack is a free email tracker for Gmail, boasting over 1,5 million active users.The vendor states users will Ffollow up with more accuracy, find out the moment emails have been read, track the number of clicks, and how many times…
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Pricing
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://mailtrack.io/en/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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What is Mailtrack?
Mailtrack is a free email tracker for Gmail, boasting over 1,5 million active users.
The vendor states users will Ffollow up with more accuracy, find out the moment emails have been read, track the number of clicks, and how many times a recipient has opened the mail, using only a normal Gmail interface.
It boasts intuitive checkmarks (✓✓) added to email, for Gmail read receipts right in an inbox.
How to use the mail tracker app:
✓ means that an email has been sent, but not opened.
✓✓ mean that an email has been opened.
The vendor also states it is the only email open tracking in the Chrome Web Store to trace emails for free forever.
EMAIL TRACKING FOR READ RECEIPTS
- See which emails have been read
- Stop asking if colleagues read sent emails
- Access its dashboard and filter emails that have been ‘read’ or ‘not read’
MAILTRACK FREE
- Free and unlimited email tracker for Gmail
- Mailtrack Campaign: Send Google email marketing emails up to 200 contacts at once
- Includes "Sent with Mailtrack" signature
MAILTRACK PRO
- Extra information on email opens: how long ago and how many times
- No Mailtrack signature
- Real-time Gmail read receipts (desktop pop-up or by email)
- Daily email tracking reports
- Reminders
- Last read: know if a recipient is engaged with conversations
- Email & phone support
- Mailtrack Sales: Integrate it with Salesforce or the user's choice of CRM
Mailtrack Features
- Supported: Email tracker
- Supported: Mailtrack Campaign
- Supported: Link tracking
Mailtrack Screenshots
Mailtrack Video
Add our checkmarks (✓✓) to your Gmail through our free and unlimited email tracking software.
Mailtrack is the #1 free email tracker for Gmail, with over 1,5 million active users.
Mailtrack Integrations
Mailtrack Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
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(60)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Mailtrack is a highly valuable tool that has been immensely helpful for users across various industries. Users have found it particularly useful for tracking email opens, allowing them to be prepared and provide better customer service. It is widely used by organizations to ensure that emails have been sent to the correct addresses, especially when email addresses are not updated in public registers. The software enables users to track if their customers have checked their emails, helping them stay organized and manage their schedule. Additionally, Mailtrack allows users to track when recipients open important emails, such as invoices for services, enabling prompt follow-up. This feature is appreciated by users as it helps them prioritize their day and gain insights into the situation by tracking who read their emails. Realtors also find Mailtrack useful for tracking when their offers are being sent to other agents and confirming receipt. Furthermore, educators have used Mailtrack to track emails sent to students for tasks or appointments during distance learning, improving communication and task completion. Account managers have also found value in using Mailtrack to track if their emails were read by clients, helping with project management and following up on leads. Overall, Mailtrack provides detailed reportings on opened emails which are vital for a focused sales approach and enhanced communication strategies in various contexts.
Automatic email tracking: Users have found the automatic email tracking feature provided by Mailtrack to be extremely helpful, with many stating that it has been a valuable tool for staying informed about email opens and keeping track of communication with recipients.
Affordable pricing: Reviewers consider the yearly pricing of Mailtrack to be affordable and fair. Many users find it to be a cost-effective solution compared to other tools that offer similar features as part of a more expensive monthly service.
Intuitive user interface: Users appreciate the easy-to-use and beginner-friendly user interface of Mailtrack. They find it intuitive, allowing them to quickly understand how to navigate and perform tasks within the software effectively and efficiently.
Cumbersome Mobile Implementation: Some users have found the mobile implementation of Mailtrack to be inconvenient and time-consuming. They have expressed frustration with having to go into an extension and click "new tracked reply" for every message they send, which is easily forgotten.
Limited Notifications on Mobile: Users have voiced concerns about the limited notifications on mobile devices when using Mailtrack. Even when using Android to track messages, they are only able to receive notifications on the desktop version, limiting the usefulness of the software on mobile devices.
Inconsistent Tracking of Recipients: Several users have experienced issues with tracking certain recipients in Mailtrack. There seems to be a random labeling of some recipients as untrackable, leading to concerns about the overall reliability of the software's tracking feature.
Users have made several recommendations for Mailtrack based on their experiences with the product. The three most common recommendations are as follows:
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Users appreciate the simplicity and user-friendly interface of Mailtrack. They find it easy to use and navigate, making it accessible to users of all levels of technical expertise.
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Many reviewers have found Mailtrack to be very effective in monitoring and tracking emails. They mention that the software provides accurate and real-time notifications when recipients open their emails, giving them valuable insights into email engagement.
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Customers also recommend Mailtrack for its reliability and stability. They mention that the software works seamlessly without any glitches or downtime, ensuring that they can rely on it for their email tracking needs.
Overall, users recommend Mailtrack for its simplicity, effectiveness in email tracking, and reliable performance.
Attribute Ratings
Reviews
(1-25 of 32)Companies can't remove reviews or game the system. Here's why
August 17, 2021
Track emails with Mailtrack
Score 9 out of 10
Vetted Review
Verified User
<div><div>Mailtrack is amazing, it enables us to see if our prospects have read the emails we sent or reaching the spam folders instead. We send bulk emails to our prospects. It also allows us to send bulk email from most of the email platforms even Gmail and how many of them are opened. <br></div></div>
- Email tracking
- Bulk emails
- Easy to use
- Free trail does not have much of features.
January 13, 2021
A good alternative to Boomerang for Gmail.
Score 9 out of 10
Vetted Review
Verified User
Mailtrack is mainly just used by the Commercial Sales team at the moment. It is being trialed as an alternative to Boomerang.
Within Sales, it is very important to be able to keep track of who read emails vs who didn't in order to prioritise your day. By using Mailtrack, we are able to see if a particular email is "hot" or not for example, giving invaluable insight into the situation.
Within Sales, it is very important to be able to keep track of who read emails vs who didn't in order to prioritise your day. By using Mailtrack, we are able to see if a particular email is "hot" or not for example, giving invaluable insight into the situation.
- Summaries of all emails sent.
- Snooze functions.
- Hot topic (when read or forwarded many times).
- Would like to be able to specify when the snooze should be activated until. Right now only 2 options. 24h or 48h.
December 18, 2020
This product is very useful and easy to use
Score 10 out of 10
Vetted Review
Verified User
In general, [Mailtrack] is useful and great. I use it to know if my customer checked my email with proposals. I used Mailtrack with my Gmail and it [was] super helpful. It allows you to track your emails, see who and when they read them which really helps me keep track and organize my schedule and work.
- Live tracking
- Cheap
- Accurate
- Fast
November 11, 2020
Mailtrack review
Score 10 out of 10
Vetted Review
Verified User
It is being used across the whole organization. It's very important that we know if our emails have been sent to the right emails, and Mailtrack really helps with this. It's quite common that businesses don't have their emails updated in public registers so it's really useful that we have a tool to track what emails actually reached the right address.
- Easy to use
- Fair price
- Beginner friendly
- Immediate feedback knowing if the email was delivered.
- Some of the settings can be confusing at first.
- Some alerts are on by default and can be annoying at times.
- Good to know if the email was deleted.
- It would be great to know how much time recipients spent on each email.
November 08, 2020
A Happy Mailtrack Customer!
I personally use Mailtrack and it's great because it really helps me keep track of who's seen my emails. Not only that, but it'll also allow me to know how many times my email has been read, and in the number of minutes it was first seen after I sent my email. Furthermore, it also mentions the number of times the email has been forwarded.
- How soon the email was seen.
- The number of times the email was read.
- How many times the email was forwarded.
- The time at which the different emails were read.
- Who the emails were forwarded to.
- Not letting the other party know that I have Mailtrack.
November 04, 2020
Easy control of communication and correspondence via Mailtrack
Score 9 out of 10
Vetted Review
Verified User
At the moment, because of COVID-19, many employees are working "at home" or at a distance. The exchange of information is very important for our business. To understand if e-mail reached our customers or our colleagues, we decided to try to use MailTrack for them who use and send e-mails from home desktops/ computers systems.
- Tracking the "Out going" box
- Tracking and reflecting of the "accepted"/ "reviewed" messages
- tracking the time (of reading of the messages)
- has ability to track messages with "attachments" even
- Maybe better interface with (or colored ) reflection between "accepted" and "have been read" messages.
- Maybe it is difficult to do- priorities of the tracking of out-sent messages, with consideration of their "importance markers"
- More workability for Gmail and Hotmail , because many people of 2020 and 2021 will be working from home using thses
November 01, 2020
10/10 would use all the time and will recommend to friends.
We sell domain names to corporate companies or individuals. As of now, we are only two members. My partner and I send emails to our clients.
- Immediately you will be notified once any user accesses the email. There is no delay. We have crossed checked and it works awesome.
- The Mailtrack extension is easy to use. Setting up an account and getting started is smooth and fast.
- Free version includes unlimited email tracking, this is fab.
- I think a few more features should be added to the free version, like daily tracking reports, which is only available with the pro version.
- It would be great if it could support custom email accounts apart from Google.
October 29, 2020
Easy to get your mail tracked!
I'm the first who uses Mailtrack with my Gmail to see how or if my mail will be read or not. This is important for me as a manager - to stay informed. I think, if my experience with Mailtrack is successful in the long-term, we can maybe start to use it across the whole digital department.
- Easy installation and integration with Gmail.
- Easy understanding, how it works.
- Simple view in the mail window in the browser - so you can understand the situation quick.
- Integration with mobile and tablet. I actually want to use one product for all my devices.
Mailtrack helps me keep track of who has opened my emails which allows me to give the attention to the clients that would like it the most. So far it has helped me get the best service to my clients possible. Plus I love to see who opens emails and when. What a great system this is! I looked into several options and Mailtrack has the best pricing.
- Notifies you when there is an email opened
- Keeps track of things
- lets me know when my clients need me the most
- The tracked by Mailtrack message didn't go away the first time I set it to. Honestly, it does what it is supposed to and I can't really think of any improvements
October 21, 2020
Mailtrack Hero!
I send out many investor emails daily. Given that those I reach out to are incredibly busy people, having the peace of mind that they have received/read the email I sent is incredibly helpful. It allows me to know if I need to follow up and if there is a reason to wait for a response. I receive data every evening and enjoy being able to view how many open my emails and review the information.
- Daily Data - emails regarding how many emails sent, opened/unopened
- Immediate feedback knowing if the email was delivered
- Simple logos allowing for me to scroll through emails and know easily if there is one checkmark or two - one meaning received, two meaning opened
- It would be great to know how much time recipients spent on each email
- Good to know if the email was deleted
- Perhaps some guidance on suggestions for subject lines with more opens
October 21, 2020
Who is actually reading my mail?
Score 9 out of 10
Vetted Review
Verified User
I use it to make contact emails to clients and prospective clients. Using this I am able to see if the persons I am targeting are actually opening and reading my emails. Too often in the past, I would get a message that my emails never reached them. Now, I can tell when they were opened and read. From there I can formulate a plan to get them into my company. Saves time and resources.
- Records all the information about when mail was sent, received and read.
- Takes the guesswork out of who is reading your mail.
- Makes it simple to keep a record of those that are interested in your company.
- Really don't think it needs improvement. It does what I want it to do
October 16, 2020
Don't let yourself be left on "READ"
Score 10 out of 10
Vetted Review
Verified User
Mailtrack is being used by select individuals. Our organization does not enforce it so it's really up to the user if they wish to use it. It's primarily used by anyone writing emails to clients. Employees that communicate internally don't use it because if we need a response it's easy to get their attention. The value of using it to communicate to clients, partners, or external communication is important because we have limited ways of contacting those individuals. Clients, per se, only provide us with email and sometimes phone numbers. Mailtrack helps our Sales Reps understand when clients are actively looking at the email so we can gauge interest. Knowing when our email recipients are active helps create project efficiencies.
- I need my Client to understand a few points, usually one thing at a time so they don't get confused. Mailtrack lets me know when my client opens the email so I can plan when to send my next instruction.
- I wrote an email draft to follow up with my Client. Mailtrack lets me know my Client opened my initial email at 8PM so I immediately send my drafted email to increase my Client's engagement.
- Sometimes people don't confirm they read your email, at least with Mailtrack I know they opened it and possibly read it.
- I think all the features work as it should. I use the free version of Mailtrack so there's not much I can expect to go wrong.
- It's a hassle to always delete their marketing attempt in my emails.
- Make sure to reset your browser if you notice Mailtrack isn't active.
October 13, 2020
Fantastic Way to Track EMAIL & be Productive
I am currently using Mailtrack and just started about a month ago. It is very helpful to me to be able to see if my emails are being opened and read. It also notifies me if someone has not opened an email I sent 1 or 2 days ago. I only have the free version but it is very helpful and I hope my company will purchase the professional version soon.
- Tracks who opens an email.
- Tracks which emails and who has not opened.
- Daily report of emails sent, read, opened and unopened is excellent.
- Only using this for a short period of time I am happy with its features.
October 12, 2020
A great product you didn't know you needed.
Mailtrack has been an invaluable resource as a member of two boards of directors in an active Home Owners Association as well as running an online business, HoseGenie.com. As a board member, Mailtrack helps keep track of other board members' involvement and interest level. As an online retailer, I can tell how hot a lead is by seeing how quickly proposals and bids are opened and then shared. The application is intuitive, easy to use, and a great value for what it provides.
- Real-time notifications of email opens without having to log-in and check is a real time saver.
- Notifications when an email is shared helps show interest level of my recipients.
- Easy setup and integration with Gmail makes using Mailtrack a snap.
- No suggestions. I love everything about Mailtrack so far.
October 12, 2020
An irreplaceable thing if you value your efficiency!
Mailtrack does greatly expedite business communications in my company! It conduces the quality and productivity of the management activity. It is really easy and in the same time a convenient tool to use. I would like to recommend it to anyone who values their time. Mailtrack adds efficacy to your job in a subtle, but tangible way.
- Convenience and discretion.
- Reliability and accuracy.
- Unobtrusiveness.
- Operation in the environment of iOS.
- SMS informing option.
- Mail forwarding notification option.
October 08, 2020
I absolutely recommend Mailtrack for any business.
Score 10 out of 10
Vetted Review
Verified User
I currently us Mailtrack in my everyday work life. It allows me to identify when and how many times my email was opened and read. Previously I had no idea if the customer was reading my emails, or even getting them.
- Easily identifies when an email has been read.
- Allows me to track the full history of the email, including if it has been forwarded.
- Supplies me with a weekly report if I desire.
- It would be nice to know how long the email was opened. This might give me better insight as to whether it was actually read or just briefly opened and closed. If this feature exists I haven't found it yet.
October 08, 2020
Great peace of mind for an educator!
I am an individual user, but other employees within my department use Mailtrack as well. In my position it is often important to know if a recipient has read my email regarding a student and if I need to follow up to ensure things have been addressed. I am currently only using the free version, but can definitely see the merit in the paid version, and am seriously considering purchasing it. The peace of mind and satisfaction of knowing an email has been read is amazing, and has actually lowered my stress level in the time I've been using it. I highly recommend use of it to create a more confident and productive environment.
- Quick notifications
- Ease of use
- The ability to see who specifically has read the email when sending to a group
October 08, 2020
This is an excellent decision
Mailtrack is extremely useful in our work environment, at least in our department. Before knowing about Mailtrack's possibilities, it was really impossible to keep track of the readings of the mails we had sent, and this great tool has practically changed our lives, allowing us to make decisions regarding the reading or not of those mails, in proposal applications, sending information and articles to journals, and confirmation of meetings.
- It really does work
- Its management is very easy
- Non-intrusive
- It should be better integrated into mobile environments
October 05, 2020
Great mailtracking service
I'm a startup. When sending out cold emails, I didn't know if prospects were actually reading my emails. Sometimes, friends would mention that they hadn't received an email I sent from my work email. Mailtrack really helps with that. I like that I even get a summary the next day, which shows my open rates. They have different sized packages. The free version is just what I needed but I'm considering moving to the next level as it tracks emails with large attachments.
- Open rate summary email
- Simply know when someone has read your email
- A minor annoyance is that it comes with an email signature promotion, but you can delete that.
September 25, 2020
Mailtrack is a Top-Notch Program You Can Count On
Score 10 out of 10
Vetted Review
Verified User
I utilize Mailtrack to track how many emails have been opened and when they have been opened. We also track how long it takes to receive a response to our emails once they have been opened, or if a response is ever received after they are opened. We also track the unopened emails as well.
- Email Accountability
- Email Response Time
- Number of Emails Opened
- I really don't have any cons. I have been very pleased with Mailtrack.
September 25, 2020
Mailtrack saves you money with real time results improving your contract schedule.
Score 9 out of 10
Vetted Review
Verified User
It is key in our line of work to know exactly when emails are opened so that key milestones in the timeline can be confirmed and tracked. Time is money and just knowing that an email has not yet been seen can force a phone call to get the schedule back on track.
- Real time tracking of the opening of emails is crucial.
- Notice of emails that have not been opened allows for timely adjustments to the schedule.
- Recipients seeing the Mailtrack logo and knowing they are being track helps expedite a response.
- Coordinate with email providers to allow sorting Mailtrack analysis.
September 24, 2020
Mailtrack helps you to grow your sales and effectively manage your team
Mailtrack is a wonderful software to use. I have been sending emails to my prospects and clients through Gmail. There is no email tracking mechanism provided by Gmail. Mailtrack solves this grave issue and helps us to know who has opened our emails and how many times. It is a wonderful piece of software which easily syncs with Gmail. The software also gives a daily report as to how many emails were read, etc. Mailtrack helps us to focus on those clients who are interested in our emails. It helps us to sell our e-publication subscription. Thanks to the entire team who has made this wonderful software.
- Mailtrack tells you who has opened your emails and how many times. This helps us to focus on interested prospects.
- Mailtrack has a feature called as Campaign wherein one can mailmerge more than one email address and send the standard sales mail in one go. It really helps.
- Mailtrack helps to get a daily report about the emails sent and read.
- Mailtrack helps us to identify hot leads by telling us which are the guys who opened our emails multiple times.
- Mailtrack should give a separate dashboard to check datewise statistics separately. Mails notifying unopened emails becomes a clutter.
- Mailtrack should also allow to merge the individual names in Campaign option.
September 23, 2020
GREAT way to track emails for work and personal!
I primarily use it to track emails sent to students for tasks or appointments. It has been very helpful during distance learning since we no longer have that face to face, all day interaction. I am able to track which students still need to complete certain assignments, and if they are aware that there is a task needed to be completed.
Communication with staff has also been better since I can now track when they read my emails and how long it took for them to respond, when I reach out to set meeting times or even ask for ideas.
Communication with staff has also been better since I can now track when they read my emails and how long it took for them to respond, when I reach out to set meeting times or even ask for ideas.
- Email tracking.
- Weekly Summaries of all emails sent.
- Notifications of which emails haven't been read.
- More affordable.
- Maybe a setting to turn off each time it's being opened.
September 22, 2020
Be more productive with Mailtrack
I have been using Mailtrack during the past 3 years across different organizations. I used it personally, it is not deployed organization-wide. It integrates easily via Gmail and it is really a very helpful tool. I can know instantly when people are reading my mail and also when they are reviewing the mail once more. It helps me to make sure that my mail is read properly and helps in planning follow up calls and meetings.
- It helps in knowing when mail is read.
- It integrates easily with Gmail.
- It helps in providing dashboards and summaries about the mail sent and read.
- Gmail integration on mobile.
- Notifications on the task bar.
September 19, 2020
Mailtrack - THE useful tool for email tracking
Mailtrack is the only tool I use on all my accounts. It helps track customers and all feedback and to get a hold of how "hot" the mail is to see if it converts or not. I have been "saved" a lot of times by Mailtrack by getting ahead of many conversations. I recommend it to all my friends and all the people I work with.
- Track mail
- Easy to use
- Notifications are a big plus
- Reporting is good
- Limit of 3Mb per mail for the free version
- Sometimes there is no feedback
- Sometimes installing takes time